Your personal data belongs to you. This page explains exactly what jlvs collects, why we collect it, and how we keep it safe for every player in the Philippines.
When you register and use jlvs, we collect information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your name, date of birth, email address, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to keep your account secure and to improve platform performance. If you contact our support team, we retain records of those communications to help resolve any follow-up issues. We do not collect more information than is reasonably needed to run the platform and comply with applicable regulations.
The information we collect is used to create and manage your account, process your deposits and withdrawals, verify your identity where required, and deliver the gaming experience you expect from jlvs. We use technical data to detect and prevent fraud, protect account security, and ensure the platform runs reliably on mobile and desktop devices across the Philippines. We may use your email address to send you account-related notifications such as transaction confirmations, security alerts, and updates to these policies. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not sell your personal data to any third party under any circumstances.
jlvs does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your information only with the service providers that are strictly necessary to operate the platform — these include payment processors who handle your deposits and withdrawals, identity verification providers who confirm your age and identity as required by applicable regulations, and technology partners who support platform infrastructure and security. All third-party providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so. Outside of these limited circumstances, your data stays within the jlvs platform.
We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a longer period where required by applicable Philippine law or by the terms of our operating licences. Once the applicable retention period has passed and there is no legal basis to continue holding your data, we will securely delete or anonymise it. If you close your account voluntarily, we will begin the data retention review process at that point, though some records may still be held for the legally required minimum period. You may contact our support team through your account dashboard to ask about the specific retention period that applies to your data.
As a player using jlvs from the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no legal obligation for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, log in to your account and contact our support team through the dashboard — we will respond within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them, to protect your account from unauthorised access. Where we are unable to fulfil a request due to a legal obligation, we will explain the reason clearly.
jlvs uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve the experience. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features are used most and where players encounter difficulties, allowing us to prioritise improvements. We do not use cookies to serve third-party advertising or to track your activity on other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features. By continuing to use jlvs after being informed of our cookie use, you consent to the use of cookies as described here.
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data practices. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to check this page periodically so you are always aware of how your data is being handled. Continued use of the jlvs platform after an updated policy is published constitutes your acceptance of the revised terms. If you have questions about any changes, you can reach our support team through your account dashboard.
Check the FAQ page for answers to common questions about accounts, payments, and platform rules. You can also review our Terms and Conditions for the full picture on how jlvs operates.